Introduction

At ChEK-Personal Coaching, we are committed to providing thoughtful, professional, and structured online coaching consultations designed to support individuals in navigating personal challenges and gaining clarity in important areas of life. Our services are delivered entirely through online consultations, which means they differ significantly from traditional physical products that can be returned or exchanged.

Because our work involves scheduled time, professional preparation, and dedicated one-to-one sessions, the policies regarding refunds and cancellations must take these factors into account. Each consultation represents a reserved time slot specifically allocated for the client, during which a professional coaching session is provided in a private and structured environment.

For this reason, our refund and return policies are structured differently from those used for physical goods. We encourage all clients to carefully review the information below before purchasing or scheduling a consultation. By completing a booking through our website, you acknowledge that you understand the nature of the services provided and agree to the terms outlined in this policy.

Nature of Our Services

All services offered by ChEK-Personal Coaching are delivered as professional online consultations. These services are provided through scheduled video meetings and are designed to offer structured guidance, reflective conversation, and professional perspective on personal, relationship, or life-related situations.

Unlike physical goods, our services do not involve shipping, delivery of tangible items, or the exchange of physical products. Instead, clients receive access to a scheduled consultation session where dedicated time is reserved exclusively for them.

When a consultation is purchased, the client reserves a specific time slot in our schedule. During this time, the consultant prepares for and conducts a structured one-to-one session focused on the client’s questions or concerns. Because this time is reserved in advance and cannot be easily reassigned on short notice, certain limitations apply regarding cancellations and refunds.

The digital and time-based nature of our services means that once a consultation session has been delivered, it cannot be returned or reversed in the same way that a physical product could be returned to a store.

Booking Confirmation

Once a consultation is successfully purchased through our website, the booking process is considered confirmed. Clients will typically receive confirmation details including the scheduled session time and instructions for accessing the online meeting platform where the consultation will take place.

The confirmation message serves as verification that a time slot has been reserved for the client. This time is specifically allocated for the individual consultation and is no longer available for booking by other clients.

By completing the purchase and confirming the booking, the client acknowledges that they are reserving a professional service that requires time allocation and preparation. Clients are therefore encouraged to review their availability carefully before selecting a session time to ensure they can attend the consultation as scheduled.

If any information within the booking confirmation appears incorrect, clients are encouraged to contact us as soon as possible so that adjustments can be made before the scheduled session takes place.

Refund Eligibility

Refund requests may be considered in certain situations where a consultation has not yet been delivered. In order to be eligible for review, the refund request must be submitted before the scheduled consultation session has taken place.

A refund request may be considered when the following conditions are met:

When these conditions are satisfied, refund requests may be reviewed individually to determine whether a refund can be issued. Each request is evaluated based on the specific circumstances surrounding the booking and the timing of the request.

If a refund is approved, it will typically be processed using the original payment method used during the purchase. Processing times may vary depending on the payment provider and the policies of the financial institution involved.

Non-Refundable Situations

Due to the nature of professional consultation services, certain situations are not eligible for refunds. Once a consultation session has taken place, the service is considered delivered and cannot be reversed.

Refunds are generally not available in the following circumstances:

Consultation services involve dedicated time, professional attention, and preparation. Once this time has been provided, it is not possible to return the service or undo the session that has already taken place.

For this reason, clients are encouraged to review the details of the consultation service before making a purchase and to contact us with any questions they may have prior to booking.

Rescheduling Instead of Refunds

In many situations, rescheduling a consultation may be a more practical solution than requesting a refund. We understand that unexpected circumstances may arise, and we aim to provide reasonable flexibility whenever possible.

Clients who are unable to attend their scheduled consultation are encouraged to contact us in advance to request a new appointment time. When sufficient notice is provided, we will make reasonable efforts to accommodate a new scheduling arrangement based on availability.

Rescheduling requests should ideally be submitted before the scheduled consultation time so that adjustments can be made to the calendar. While we aim to be flexible, rescheduling availability may depend on scheduling capacity and other existing appointments.

Providing advance notice helps ensure that the consultation time can be reassigned appropriately and allows us to assist the client in arranging a new session at a later date.

Late Arrival or Missed Sessions

We understand that occasional delays can occur. However, because consultation sessions are scheduled within a structured calendar, it is important that sessions begin and end within the designated time frame.

If a client joins the session late, the consultation will still conclude at the originally scheduled time. This policy helps ensure that all clients receive their sessions on schedule and that the overall appointment calendar remains organized.

If a client fails to attend the scheduled session and does not provide prior notice, the consultation may be considered completed. In such cases, the session time has already been reserved and allocated, and therefore it may not be eligible for a refund.

Clients who anticipate any difficulty attending their session are encouraged to contact us in advance so that we can explore possible rescheduling options.

Service Expectations

Our coaching consultations are designed to provide thoughtful discussion, structured guidance, and professional perspective on a variety of personal topics. The purpose of these sessions is to support clients in reflecting on their situations and exploring possible approaches to challenges or decisions they may be facing.

However, it is important to understand that coaching consultations do not guarantee specific outcomes or results. Personal development, decision-making, and relationship dynamics are influenced by many factors, including individual circumstances, personal effort, and external conditions.

For this reason, while every effort is made to provide meaningful and constructive consultations, the outcome of each session may vary from person to person. Dissatisfaction with the perceived results of a consultation alone does not typically qualify for a refund.

Clients are encouraged to approach consultations as collaborative conversations designed to provide perspective, reflection, and guidance rather than guaranteed solutions.

Technical Issues

Because consultations are conducted online, technology plays an important role in the delivery of the service. We strive to ensure that our systems and communication platforms operate smoothly and reliably.

If technical issues occur on our side that prevent the consultation from taking place as scheduled, we will work with the client to arrange a suitable alternative. This may include rescheduling the session or identifying another appropriate solution.

Clients are encouraged to ensure that they have a stable internet connection, working audio equipment, and access to the designated video meeting platform prior to the session. Taking a few minutes to prepare in advance can help ensure that the consultation runs smoothly and productively.

In the event of unexpected technical difficulties, both parties will make reasonable efforts to reconnect and complete the consultation.

How to Request a Refund

If you believe your situation qualifies for a refund review under the conditions described in this policy, you may submit a request by contacting us directly.

To help us review your request efficiently, please include the following information in your message:

Once the request is received, our team will review the information provided and determine whether the request meets the conditions outlined in this policy. We aim to respond to inquiries as promptly as possible.

Submitting complete and accurate information helps us process requests more efficiently and ensures that the situation can be reviewed fairly.

Policy Updates

ChEK-Personal Coaching reserves the right to update or modify this Refund and Returns Policy when necessary. Updates may occur in response to operational changes, improvements in service delivery, or adjustments required for legal or regulatory compliance.

When updates are made, the revised version of the policy will be published on this page. Clients are encouraged to review the policy periodically to remain informed about the terms governing consultation bookings.

Continued use of our services after policy updates are posted constitutes acceptance of the revised terms.